Internet user privacy is of paramount importance to Asociación Solidaridad y Acción ASA. This privacy statement describes ASA’s policy regarding the collection and sharing of information about website visitors. This applies to all “ASA sites”, i.e. all sites under the domain name “solidaridadyaccion.org and/or ASA.org. The user should be aware that through this site you can access or be directed to other sites related to the ASA, such as https://www.solidaridadyaccion.org/ or the sites of our areas such as Childhood, Foster Care, Education or Spondylus for these we agree to accept the practices described in this policy.

What type of information does the ASA collect?

Ordinary use of the website

In general, you can browse the ASA site without revealing your identity or any other personal information. The only data we collect during a general visit is standard server log information. This includes the Internet protocol address, domain name, browser type, operating system, and other information such as what website referred you to us, what files you download, what pages you visit, and the dates and times of those visits.

Collection of personal data

When subscribing to contact us, accessing certain ASA sites, ordering a book or other merchandise, requesting information, providing feedback, applying for a job, joining a discussion group or email list, you will be asked to provide personal information such as name, mailing address and email address. This information is collected only with your knowledge and permission.

ASA sites that specifically require personal data may publish a privacy policy of their own. That policy will be supplemental to the general privacy policy described above.

A user’s participation in electronic discussion groups implies that other participants in the discussion group (including persons who are not ASA employees) will see personal information that the user has voluntarily provided. In open discussion groups, this information will be public.

Special note on children’s information

Several sites in the ASA domain focus on children, including interactive sites such as discussion groups. Some of these groups require specific information, which users must provide to ASA. In this case we request the minimum amount of personal information.

These areas of the ASA site are intended for children and adolescents only; unauthorized adults do not participate in these areas of the ASA site. (Obtaining user information helps us in this regard, if necessary).

Children should make sure that their parents, or adults caring for them, know that they are participating on ASA sites and that they have provided us with this limited user information.

WHAT DOES ASA DO WITH THE INFORMATION IT COLLECTS?

Ordinary Web Site Use

The information collected during general browsing of the “solidaridadyaccion.org” domain is used to analyze trends and site usage and to improve the usefulness of the site. It does not involve any personal data. However, if you have registered with ASA for any activity on the site, the information we collect about your normal use of the site will identify you.

Personally Identifiable Information

ASA may use the personal data provided by the user to:

Contact you regarding a question or suggestion, or send you newsletters, documents, publications, etc., and we may also provide the information to national committees on behalf of ASA so that they may also contact you;

Process your application for a job;

Confirm your purchases and registrations on the site;

 Charge purchases made through the site (by credit card); “Remember” your online profile.

“Remember” your online profile and preferences;

Help you quickly find information that interests you and allow us to tailor site content to your needs;

Perform statistical analysis.

What if the user does not want to provide personal information?

Providing personal information on the ASA site is optional. If a user chooses not to do so, he or she may continue to browse and use the UNICEF site, but will not be able to, for example, purchase items, subscribe to a newsletter or apply for a job.

Opt-out and modification of data

At any time, you may delete or modify the information you have provided by returning to the web page where you first provided it and contacting the person in charge of that page or the relevant ASA department. If the page does not indicate where to go, you can write to contact us for more information.

Security

ASA does not sell or exchange any personally identifiable information voluntarily submitted on its website to third parties. Any information provided to ASA by users of the site is held with the utmost care and security and will only be used as described in this privacy policy, or in the site’s own policies, or as expressly authorized by the user. ASA employs a variety of technologies and security measures to protect the information maintained on its systems against loss, misuse, unauthorized access or disclosure, alteration or destruction.

However, ASA assumes no responsibility for the security of the information.

The ASA site contains links to sites outside the solidaridadyaccion.org domain. ASA is not responsible for the privacy practices or the content of such sites.

Notification of changes

Any changes to this privacy policy will be posted on ASA’s home page at https://www.solidaridadyaccion.org/.

Point of Contact

For questions or concerns regarding this privacy policy, please contact us at contact us by typing the word “privacy” in the subject line.

*Cookies: A cookie is a small amount of data that is sent from a web server to the user’s browser. It is generally used to assign a unique ID to your computer and to securely store data such as user IDs, passwords, preferences and online profiles. It is stored on your computer’s hard drive. If you do not want ASA sites to send you cookies, you can change your browser settings. To protect your privacy, your browser only allows a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Return Policy

In ASA Ecuador we obtain recurring donations through face to face campaigns (in the street, shopping malls, companies and events), telemarketing calls to those who have been contacted and digital (campaigns on Facebook, google and the ASA website).

The donation acceptance supports for each case are:

Face to face and Telemarketing: Signed form.

Digital: Autonomous registration of the donor via web.

Reasons for a return to apply

When a person contacts ASA or their bank to request a refund of the discounted money, it can be for different reasons:

He/she did not authorize the donation;

They understood that the donation was a one-time donation;

You cancelled your donation and a new debit was made after that date; or

The contribution was debited more than once in the same month.

Due to these situations, ASA has a refund policy that seeks to provide transparency and security for all donors. This policy refers to the process that must be followed for the refund to be effective and is described below:

Process for requesting a refund

The return of the money must be requested in writing (email) or by calling the association in Quito +59322472999, indicating the reason for the request.

When the donation is cancelled, it is explained to the donor that during that same month he/she could receive a debit in his/her account/card, if the cancellation was made within the month closing and collection process, since the processes are automatically activated, that is to say, the cancellation will be effective for the following month.

Financial institutions take a minimum of 8 working days and a maximum of 4 weeks to make the refund.

The money requested for refund will be transferred only to the account or credit card from which it was debited.

The refund will be made either for the value of the month in which the request is made or a maximum of 3 months of the authorized monthly contribution. The reason for this condition is that after this time the money collected has already been allocated and used in the different programs developed by ASA in Ecuador.

If the reasons for requesting the return of the value are not having authorized the contribution or because it was understood that it was a one-time donation (unique), the donor will receive a copy of the form.

Exceptions:

ASA’s donation page is secure, however, there is a minimal risk of credit card fraud through the page. In these cases, ASA will return the money debited when fraud is identified or when requested by the individual or the cardholder’s bank. Refund times will depend on the banking network and range from 8 business days to 4 weeks.